Working a Ticket

Starting a ticket

When you arrive on site:

1. Open the ticket from Today's Jobs
2. Tap Start Ticket
3. RoundTrip will request your location — allow this so the dispatcher can see you on the map
4. The ticket status changes to In Progress

Putting a ticket on hold

If you need to pause work:

1. Tap Hold
2. Select a reason:

• Waiting for Parts
• Waiting for Approval
• Rescheduled
• Customer Not Home

3. Tap Put On Hold

Your dispatcher will be notified. Tap Resume when you are ready to continue.

Completing a ticket

When the job is done:

1. Tap Complete Job
2. Enter a completion note describing what was done (minimum 10 characters)
3. Tap Mark Complete

The ticket is marked as completed and your dispatcher can generate an invoice.

:::important
Always enter a detailed completion note — it becomes part of the permanent job record and helps with invoicing and future service calls.
:::

Updated on: 06/07/2026