Articles on: Dispatcher

Dispatch Board

The dispatch board is your real-time operations center. It gives you a live view of all open tickets and technician locations on an interactive map.

What you'll see

Live map — Shows all clients with geocoded addresses as pins on the map
Technician locations — Updated when a technician starts a ticket
Open tickets list — All active tickets with status and priority indicators
Status HUD — Shows counts of on-duty technicians, open tickets, in-progress jobs, and urgent tickets at a glance

Status	Meaning
Open	Created but not yet assigned to a technician
Assigned	Assigned to a technician, work not yet started
In Progress	Technician has started work on site
On Hold	Work paused — awaiting parts, approval, or rescheduling
Completed	Work finished, ready for invoicing

Tickets are color coded by priority:

Priority	Use when
Urgent	Emergency — customer without heat, water, or power
High	Same day response needed
Normal	Standard scheduled service
Low	Routine maintenance, no urgency

The board refreshes automatically. You can also click the refresh button in the top command bar to force an immediate update.

Updated on: 06/07/2026

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